We are committed to bring the utmost satisfaction to our customers. If anything comes up upon receiving your jewelry, we will take care of it through the windows stated below to assist you.
Due to the nature of the designed jewelries and our urge to minimize customers’ waiting for the experience of wearing them, our artists get the works started as quickly as possible upon orders made.
For that reason, we are not very flexible in order cancellations.
Please understand that 24 hours after payments are made is the maximum window we can offer, in order to pursue the greater good of our customers.
We gladly accept returns for eligible items shipped in the same condition of your receipt. We prepared 'Contact Us' tab above to help you go through the process by a few clicks and typing.
Please be noted that, since our products are made to order, unfortunate mistakes or change of mind after 24 hours of payment or after the point when the item is already fulfilled are not eligible reasons for product returns or refunds.
We do our best to not let it happen, but if you receive damaged or defective jewelries, just let us know within 2 days of delivery with pictures that show the problem.
Once we identify the defect, we will send you a prepaid UPS return label via email so you can easily return your jewelry back to our hands within 30 days of delivery.
The returned merchandise must be unworn, unused and undamaged in the complete original packaging for a full refund. We are NOT responsible for lost return packages, and recommend that you personally insure and track your packages.
Upon receipt, our skilled jewelers will check the problem to prevent further customer inconvenience and we will process a refund accordingly. Please understand that if we cannot reach the consensus about the cause of the problem, the shipping cost will be deducted from the refund amount.
Once again, please understand that we do not accept exchanges due to unfortunate mistakes or change of mind because our products are handmade to order by designers.
If the jewelry you receive is damaged or defective, we will take care of the case as a return process above. Please let us know within 2 days of delivery with pictures that show the problem, and kindly ship the item back within 30 days of delivery with original packaging and prepaid return label we send via email.
After we receive your jewelry, our team of professionals will inspect it and process your refund. Please remember that we only accept returns for eligible items if customers notify us within 2 days of delivery. The money will be refunded to the original payment method you’ve used during the purchase.
If the product is damaged in any other way than reported, or a customer has initiated the return after 30 calendar days had passed, we’re afraid that the refund request will not be processed and the product will be returned to the customer at their cost of $40.
The terms above are from our urge to deliver the greatest jewelry experience to our customers. If anything is unclear or you have other questions, please feel free to contact our customer support line.